Lead and engage your team as a Service Delivery Supervisor at TELUS. This role focuses on talent management, client relations, and service quality.
The Service Delivery Supervisor position emphasizes team engagement and accountability at TELUS. You'll oversee employee experiences, promote collaboration, and ensure performance objectives are met. Additionally, you'll manage client relationships and satisfaction while leading innovative improvements across projects.
Key Responsibilities:
• Oversee employee engagement within the team
• Ensure effective communication of company vision
• Manage client satisfaction and business relations
• Conduct weekly quality audits for service standards
• Identify barriers and recommend improvements
Requirements:
• Bachelor’s degree in Human Resource Management or related field
• 7+ years in occupational injury management
• Experience in team leadership and project management
• Strong organizational and entrepreneurial...