Job Summary

Responsible for leading and managing the overall service delivery operations team including Service Delivery Managers and/or Service Delivery Coordinators. This role ensures operational excellence, compliance with SLAs, and continuous improvement across all service delivery processes. The Operations Manager acts as the strategic and operational leader, driving efficiency, client satisfaction, and team performance while serving as the primary escalation point for complex issues.

Roles and Responsibilities

• Directly manage Service Delivery Coordinators, providing guidance, coaching, and performance evaluations
• Allocate resources effectively to meet operational demands and client requirements
• Ensure seamless execution of MPS operations, including device installations, MACD processes, and service escalations
• Responsible for ensuring effective management of thousands of installed devices
• Responsible f...