The client is a well‑known MNC from Japan. Its fifth research centre aims to speed up the time‑to‑market of new technologies that help contribute to the resolution of a broad range of business and social concerns.
Job Responsibilities - Tracking and reporting service metrics to internal and external stakeholders
- Ensure that services deliveredmeet the service levels agreed upon.
- Manage and refine the service delivery processes for clients.
- Continuous Service Improvement to achieve service excellence.
- Point of contact for customers as well as internal stakeholders for all operation issues related to our service delivery.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post‑incident review
- Translate customer requirements into working instructions for the delivery teams.
- Developing a deep understanding o...