Service Delivery Manager SDM

Company

Intertec Softwares

Location

dubai, dubai

Type

Full-time

            Key Responsibilities:  Oversee and manage the delivery of application support and new developments. 
Ensure adherence to SLAs and governance protocols maintaining high quality service delivery. 
Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly. 
Monitor and manage incident escalations ensuring resolution within agreed timelines. 
Coordinate Agile practices including sprint planning standups and retrospective meetings. 
Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively. 
Review performance metrics prepare status reports and provide updates to stakeholders regularly. 
Drive continuous improvement initiatives to enhance service efficiency and user satisfaction. 
Manage team capacity including cross-training plans to ensure business continuity. 
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Service Delivery Manager SDM

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