PURPOSE:
The Service Delivery Manager (SDM) owns the overall business relationship with the health industry customers as well as end-to-end IT service delivery such as Electronic Health Records (EHR) and clinical decision support tools while maintaining high standards of patient data security and system availability. Accountable for managing the quality of service delivery as well as being responsible for account retention and growth. The SDM is responsible for the P&L for these accounts.

FORMAL EDUCATION:

• Grade 12 (NQF 4)


• Bachelor’s degree in computer science, 3-Year-related qualification, or equivalent practical experience

 
EXPERIENCE:

• Minimum of 10 years of progressive ICT work experience, at least 2 years in an IT / Service Management role


• Proven experience in IT service delivery management, IT Operations, or professional services e...