As a Service Delivery Manager, you will lead the delivery governance and operational performance of the Pay2Bill support engagement, ensuring reliable Level 3 break‑fix maintenance and deployment support across the application landscape. You will be responsible for driving service quality, incident governance, stakeholder alignment, and operational discipline across the one‑year engagement while ensuring all commitments are delivered in line with agreed scope and timelines.

What You’ll Do and How You’ll Succeed

• Lead day‑to‑day service delivery for the Pay2Bill engagement, ensuring operational support is delivered consistently within the agreed 8×5 model.
• Oversee consolidated Level 3 break‑fix support across the Pay2Bill application environment.
• Govern incident management for priority issues, ensuring Root Cause Analysis is completed for P1 and P2 incidents.
• Ensure deployment support is p...