The Service Delivery Manager will be responsible for overseeing the successful delivery of services for a large regional Asia Pacific client. This role involves managing a team, coordinating resources, collaborating with various stakeholders to ensure seamless service delivery and to ensure all service level KPIs are met or exceeded.
Responsibilities Client Relationship Management - Build and nurture strong relationships with clients.
- Conduct regular meetings to understand client needs and expectations.
- Act as the primary point of contact for addressing client concerns and inquiries.
Service Delivery Oversight - Develop, implement, and optimize service delivery processes and procedures.
- Monitor service performance against established SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
- Identify opportunities for process improvement and efficiency.
Team Ma...