Service Delivery Manager

Required Skills:

• Bilingual (English and French) Strong background in IT Cloud operations and governance.

• Experience handling onsite offshore delivery models and managing distributed teams.

• Excellent interpersonal and communication skills Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management).

• Proven ability to manage complex service environments with multiple stakeholders and vendors.

• Experience in customer relationship management and managing service escalations effectively.

• Ability to track and report service performance metrics, and drive service improvement plans.

• Experience in Banking, Financial Services and Insurance domain (BFSI) will be a great asset.

Roles and Responsibilities:

• Act as the primary point of contact for the client at the onsite location for all service delivery-related matter...