The Service Delivery Manager is a delivery leadership position in the organization in which the individual manages one or more projects/ project teams/programs at a time. This role is responsible for managing customer expectations, delivery of services, and all-around client outcomes. The role quantifies the business benefits of project outcomes throughout the engagement. This role is expected to collaborate closely with cross-functional teams to optimize service delivery processes, maintain service level agreements (SLAs), and drive continuous improvement initiatives.

Responsibilities and Duties

Solution Delivery

• Gain a clear understanding of customers’ environment.
• Deliver services according to the terms and conditions of our contract.
• Build a solid relationship with the customer and internal stakeholders.
• Review and manage resource requirements.
• Manage engagement financial requirements (timecards, invoic...