Oversee the service delivery process to ensure all services in scope are delivered and aligned with agreement
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Identify, investigate, escalade and resolve major incidents in order to maintain service performance and customer satisfaction
Ensure team’s compliance with external regulatory requirements, internal control standards and Group compliance policy
Work closely with Business Units, third party vendors, IT teams and Global IT counterparts to ensure successful project implementation with high quality deliverables
Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client
Diploma or above in Information Technology or equivalent discipline