Join Tata Consultancy Services as a bilingual Service Delivery Manager, overseeing IT Cloud operations while fostering collaboration among onsite and offshore teams. Drive service excellence with your strong ITIL process background and interpersonal skills.
As a Service Delivery Manager, you will oversee all service delivery arrangements at TCS. Utilize your expertise in cloud operations while managing incident, change, and problem management efficiently. Work closely with various stakeholders and manage service escalations effectively to enhance customer experience.
Key Responsibilities:
• Act as primary client contact for service delivery issues
• Manage Cloud Operations with onsite and offshore teams
• Ensure compliance with SLAs, KPIs, and contractual obligations
• Drive continuous improvement initiatives in operations
• Prepare and present reports on service performance
Requirements:
• Bilingual in English and French
• Strong IT Cloud operations backg...