At SOTEC Consulting – Astek Group, we are looking for a Service Delivery Lead to join an international environment, working with global stakeholders and leading service delivery for critical systems.
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This role is focused on service management, client interaction, incident handling and continuous improvement, with exposure to DevOps practices
Main responsibilities
- Drive and facilitate collaboration between client stakeholders and delivery teams
- Manage service delivery processes and workflows
- Handle client communications and escalations
- Monitor and report service delivery KPIs and metrics
- Support and lead day-to-day service delivery activities
DevOps & Performance