Join our dynamic leadership team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Service Delivery Head – Business Support

Job Location: Chennai

 Strategically and operationally lead, develop and control the business and operations of Business Support Service Line for Chennai location, to achieve short term and long-term objectives encompassing increasing of the value been provided, to ensure operational resiliency and to maximize the effectiveness and efficiency of the services been provided in accordance to the SLAs.

The role reports into Center Head. Is member of the Senior Management Team GSC Chennai.

Key Responsibilities:

• Responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems and schedules to drive service excellence, quality, productivity and maximize value add opportunities for ou...