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Service Delivery Coordinator/ Executive (Ref 26450)

Company

JOBLINE RESOURCES PTE. LTD.

Location

singapore, singapore

Type

Full-time

Responsibilities
  • Manage and monitor support tickets logged by customers, ensuring each ticket is categorized, prioritized, and tracked in accordance with SLAs.
  • Update the status of tickets promptly and accurately in the support system.
  • Communicate effectively with customers to provide updates on their ticket status, gather necessary information, and ensure customer satisfaction.
  • Proactively follow up on overdue or at-risk tickets and escape issues where required.
  • Collaborate and follow up with internal teams to resolve customer issues efficiently.
  • Maintain thorough documentation of ticket progress and resolutions.
  • Support service reporting by preparing weekly and monthly reports (e.g. ticket volume, SLA compliance, recurring issues).
Requirements
  • Proven experience in a technical support, service desk, or service coordination role.
  • Strong communication skills, both writte...

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