YOUR IMPACT

The role of a Cloud Service Delivery Manager (internal job title) is to manage the end-to-end delivery in Manila. This includes collaborating with cross-functional teams to ensure client requests are delivered on time and issues are resolved accordingly.

WHAT THE ROLE OFFERS

• Move/Add/Change (M/A/C) work delivery: Work with the Mapping & Integration teams to make sure MAC work requests are delivered within the target SLA; Coordinate with the Delivery Managers, customers and/or delivery teams to negotiate for delivery dates if initial target cannot be met; Continuously monitor and provide status reports on the work items.
• Production Ticket closure: Monitor customer tickets and help Delivery Managers drive ticket to closure by working with the Production Support teams and the customer. The production support team will remain as the owner of the tickets; Provide...