As a Service Delivery Manager, you will bridge technical feasibility and customer success by managing end-to-end delivery of telecommunication services, including Dark Fiber, Layer 1 (DWDM), and Layer 2 (Metro Ethernet). You will act as a Subject Matter Expert (SME), ensuring solutions are delivered on time, within budget, and to high-quality standards, driving business success for both customers and LWS Network.
Responsibilities Project Leadership & Delivery
- Lead and execute delivery and migration projects from initial customer order through final handover to ensure seamless service implementation.
- Create and monitor project timelines to meet all tasks and milestones, achieving delivery KPIs on schedule.
- Serve as the technical and process Subject Matter Expert for assigned projects, guiding customers and internal teams to ensure technical accuracy and process compliance.
- Facilitate coordination meetings with Sales, Sales E...