Malin is seeking a dynamic, detail-oriented, and people-focused Team Lead to guide the Service Coordination team. This individual will provide day-to-day leadership, coaching, and support to a team of 10 -12 service coordinators. The ideal candidate will bring strong organizational skills, a problem-solving mindset, and a passion for delivering world class internal and external customer service.
The Team Lead is responsible for ensuring operational efficiency across service processes, supporting training and onboarding, managing escalations, and driving accountability and performance within the team. This role requires clear communication, adaptability, and a commitment to both people and process improvement.
Key Responsibilities:
Leadership & Coaching
Motivate and mentor service coordinators to meet or exceed service performance goals.
Guide new hires through onboarding, provide continuous training, and monitor progress.
Act as a role model, promoting a positi...