The Service Coordinator will report to the Service Manager and provide strong administrative support to the Service department.
Responsibilities - Provide prompt responses to customers enquiries and service calls for log-in of breakdown calls.
- Allocate service jobs to respective Service Technicians, e.g., job opening and closure, arrangement of spare parts and equipment for Field Technicians
- Liaise with suppliers for battery job arrangement
- Liaise with customers for appropriate entry clearances
- Issue picking lists for Service Technicians for their orders of spare parts
- Issue spare parts requisition documents for parts orders
- Allocate service vans and update meter readings in AS400 system
- Update personal information and status of Service Technicians in AS400 system
- Update customers truck orders and ownership information in AS400 system
- Update booklets and service job cards