Description
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Key Responsibilities
Service Planning & Initiation
Review and verify service case information for MCO creationOpen MCOs and work orders, ensuring alignment with approved scope, budget, and scheduleReview service history, documentation, and applicable programsEnsure all service and commercial requirements are met prior to job initiationMaintain accurate and organized document controlService Process Coordination
Support Repair Planners and Service Supervisors during job executionMaintain real-time updates in systems (Salesforce, M3, SWIP, etc.)Process adjustments for labour, parts, and billing throughout the jobSchedule and support pre-, mid-, and post-job meetings, capturing action itemsCoordinate logistics such as transportation and third-party contractor documentationIdentify and escalate risks impacting schedule, scope,...