**votre rôle**:
Ensure proper and timely incident registration, diagnosis and setting work processes to ensure smooth optimum work-flow to achieve customer satisfaction and loyalty. Coordinate closely with service desk team to ensure high operational performance. Act as top technical and operational escalation point over the incident management cycle.
**votre profil**:
- Good interpersonal communication
- Good time management and organizational
- Ability to work under pressure.
- Ability to deal with multiple tasks
- Ability to build relationships with peer and management levels both with clients and the company management
- Teamwork, using a team approach to solve problems
- Having determination to perform tasks according to pre-defined processes
- Problem solving skills
- Proactive, self motivated and determined attitude
- Positive and friendly
**le plus de l'offre**:
The benefits of being Orange
Orange Business was certified as one of the...