Service Controller

Company

Daisy Business Solutions

Location

sandton, city of johannesburg metropolitan municipality

Type

Full-time

            
 SUMMARY:  
-    POSITION INFO:  
 The successful candidate will be responsible for     Providing internal and external customers with an excellent customer service experience  
 The efficient and effective logging of customer queries and resolutions thereof   
  Duties     Follow company  procedure, processes and policies  
 Telephonic first line support (polite, professional and clear) 
 Logging maintenance calls as per SLAs signed  
 Logging loan / temps / swaps and assigning stock thereof correctly  
 Monitoring, quoting and facilitating software renewals  
 Ensure all client information is correct prior to logging a call  
 Generating quotes in line with approved pricing  
 Responding to emails in stipulated time frame and according to Daisy policies  
 Holding other departments accountable for queries that you have sent to them on behalf of custo...
        

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Service Controller

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