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Service Controller

Company

Daisy Business Solutions

Location

sandton, city of johannesburg metropolitan municipality

Type

Full-time


SUMMARY:
- POSITION INFO:
The successful candidate will be responsible for
  • Providing internal and external customers with an excellent customer service experience
  • The efficient and effective logging of customer queries and resolutions thereof
Duties
  • Follow company  procedure, processes and policies
  • Telephonic first line support (polite, professional and clear)
  • Logging maintenance calls as per SLAs signed
  • Logging loan / temps / swaps and assigning stock thereof correctly
  • Monitoring, quoting and facilitating software renewals
  • Ensure all client information is correct prior to logging a call
  • Generating quotes in line with approved pricing
  • Responding to emails in stipulated time frame and according to Daisy policies
  • Holding other departments accountable for queries that you have sent to them on behalf of custo...

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