Candidates must have open availability to accommodate varying schedules, including weekdays, evenings, weekends, and holidays.The Service Center Analyst I resolves hardware and software problems within established service level agreements. The position processes incidents and service requests through established incident and request fulfillment processes, and proactively looks at root cause and trends in incident handling. The Service Center Analyst I provides feedback as part of ongoing process improvement activities, and elevates complex problems to senior levels in a professional fashion.
Acts as a primary point of contact for incidents and service requests as reported from customers, system monitoring and alerts. Answers customer problem and inquiry calls, voicemails, and e-mails and troubleshoots and resolved simple to complex hardware and software issues.Strives to resolve the maximum number of incidents and service requests without further escalation wi...