Service Catalogue Manager

Company

ARHS

Location

Warsaw, Masovian Voivodeship

Type

full-time

            Job Description

Accountability for the management and maintenance of Service Catalogue, Service Requests Catalogue, Service Offerings
Defining, executing, monitoring and improving Service Catalogue Management practice
Setting up and reporting on Service Catalogue Management KPIs
Ensuring that the IT Service Catalogue contains accurate information
Ensuring that the existing Service Catalogue is properly reflected in the ITSM solution
Preparing communication for end users announcing new or retired IT services
Preparing required policies and Standard Operating Procedures (SOPs) supporting Service Catalogue Management practice
Contributing to all other ITIL practices
Creating a positive customer experience
Other specific duties as assigned by the team leader

Qualifications

At least 5 years of professional experience in IT after completed studies, with at least ...
        

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Service Catalogue Manager

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