Reports To: Service Availability Lead

You are required to support and assist Service Availability team in the execution and monitoring of IT services availability agreed service levels to meet the needs and requirements of customers and users.

You also are requiring and using your deep technical knowledge and subject matter expertise to understand long-term availability needs, plan resource availability, and proactively address availability issues. Analysis involves the understanding of causes and effects. Using your knowledge gained from analysis to make recommendations or resolutions.

You are responsible to analyse, measure and improve all aspects of the reliability and availability of IT services offering. You are responsible for ensuring that all IT Infrastructure, Applications, Processes, Tools, and roles are appropriate to meet the agreed service level commitment targets of IT systems availability.