Transform client services at Scotiabank as the Senior Manager of Service Analytics in Toronto. Leverage data insights to deliver exceptional service and develop actionable strategies.
This 12-month term position requires expertise in analytics and collaboration with Journey Leads. Your role includes directing BI Tooling efforts, creating performance measurement frameworks, and refining service strategies. You're expected to foster a client-focused culture within the analytics team, ensuring data insights drive impactful recommendations.
Key Responsibilities:
• Drive a client-focused culture in the analytics team
• Create actionable recommendations from data analysis
• Build insightful dashboards and performance reports
• Act as a data governance expert for service interactions
• Promote coaching to enhance team competencies
Requirements:
• Bachelor’s degree; Master’s is a plus
• 5+ years of analytics experience in finance or customer service
• Strong an...