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Overview

As a key member of the Operations Department within the Service Management team, you will collaborate closely with Service Managers and Service Delivery Leaders to ensure that all services are delivered in accordance with established policies, processes, and procedures.

Department: Service Management

Location: North West UK – Hybrid

Compensation: £30,000 – £36,500 / year

Reporting: Reporting directly to the Operations Technical Lead, overseeing the Service Analyst team, you will maintain direct communication with internal and external clients, work under agreed SLAs, support ITIL functions, and assist with escalation processes.

Key Responsibilities

• Problem‑solving and analytical tasks.
• Creating ad‑hoc reports.
• Adhering to ITIL best practices at all times.
• Support...