What the role is: As a Service Ambassador, you will play a vital role in delivering excellent service to the public. Through hands‑on experience and targeted training, you will develop strong customer service skills while managing and directing public enquiries. We are committed to supporting your professional growth and helping you excel in this dynamic front‑line position.
What you will be working on: Job Expectations:
- Visitor Management
- Welcome and greet visitors in a professional manner
- Listen attentively to understand visitors' needs
- Direct visitors to the appropriate services or departments
- Manage visitor flow and queues effectively
- Digital Service Support
- Assist visitors in using self‑service kiosks
- Guide visitors through online reporting processes
- Provide clear, step‑by‑step assistance for digital services
- Service Advisor...