Description

• Follow the Autotrust SOP standards in all customer touch points
• Promptness in receiving/greeting customers, understand their needs
• Proper inventory of customer’s vehicle and record customers’ requirements.
• Updating or creating customer account by adding all customer & vehicle informations.
• Re-confirm the job requirements/repair details/cost involved/delivery time etc. and obtain customer’s approval.
• Arrange test drive as required jointly with customer
• Ensure legible and clear job advice and create job card
• Follow-up the job progress
• Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
• Brief the customer on repair scope /Service contract coverage
• Promote service contracts/other service products (upselling)
• Verify jobs carried out as per customers’ requirements
• Ensur...