What to Expect

Tesla Motors is seeking an experienced Service Advisor for one of the most progressive vehicle brands in the world. The role requires frequent customer and employee interaction, and the ideal candidate will blend technical acumen with strong customer service skills. This position supports the latest EV technology.

What You’ll Do

• Answer phone calls, emails, and live chats to address any customer concern with the highest level of response and attention.
• Determine if a technical solution can be resolved over the phone; if not, immediately escrow to the shop foreman or service manager for prompt attention.
• Accurately record issues and data into the dealer management system; attention to detail is critical.
• Conduct transactions with the system, walk customers through corrections, and provide a summary.
• Communicate estimated completion time, give regular updates, and follow through on each vehicle....