Dealership:L0378 Bell Road Toyota



Bell Road ToyotaService Advisor

Pay: Earn Based on Your Performance

Schedule: Full-time

Bell Road Toyota, proudly part of Lithia & Driveway, is looking for a customer-focused Service Advisor to join our busy and growing service department. If you thrive in a fast-paced environment, enjoy helping customers, and want long-term career growth with an industry leader, this opportunity is for you.

What You'll Do

+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).

+ Follow the Initial Customer Contact (ICC) process.

+ Greet customers in a friendly and professional manner.

+ Identify, confirm and offer resolution to customer concerns.

+ Communicate with customer what needs to be done, how much it will cost and when service will be complete.

+ Assess customer needs by co...