The Service Advisor acts as the primary liaison between customers and the service department, ensuring a smooth and professional service experience. Responsible for receiving vehicles, understanding customer concerns, preparing repair orders, coordinating with technicians, and providing accurate cost estimates and timelines. Maintains clear communication with customers throughout the repair process and ensures all work meets quality and safety standards, while promoting additional services that enhance vehicle performance and customer satisfaction.
Responsibilities include acting as the main point of contact for customers, coordinating service activities, and ensuring timely communication and documentation throughout the repair process.