Drive customer satisfaction as an experienced Service Advisor. Act as a key intermediary between customers and service teams to ensure a transparent and positive service experience.
In this role, you will be responsible for making customers feel welcomed, understanding their service needs, and managing service work orders effectively. Your ability to communicate recommended services with clarity and confidence will enhance customer understanding and trust. Timely follow-ups and ensuring exceptional service standards will be essential.
Key Responsibilities:
• Greet customers effectively and professionally
• Listen closely to and document service requests
• Explain repairs and services with clarity
• Efficiently manage and prepare service work orders
• Provide updates to customers regarding their service status
Requirements:
• Strong interpersonal and communication skills
• Customer-focused with attention to detail
• Prior experience in service or custome...