We are looking for a talented Service Advisor to join our team at Alba Cars showroom. This customerfacing role is ideal for someone who is passionate about the automotive industry and has a flair for communication coordination and customer service. As the bridge between our clients and technical team you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and crossselling services.

Key Responsibilities and Duties

• Greet customers professionally and understand their vehicle service needs.
• Prepare accurate service estimates, explain job details, and manage customer expectations.
• Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.
• Upsell additional services, maintenance packages and accessories to maximize revenue.
• Handle customer inquiries, feedback and complaints in a timely ...