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Senior/Manager, Customer Experience & Service Excellence (1-year contract)

Company

The Singapore Public Service

Location

singapore, singapore

Type

Full-time

What the role is

The Health Promotion Board’s vision is to make Singapore a nation of healthier people. Come be a part of this journey if you’re passionate about creating boundary‑pushing work that drives behavioral change. You will be a part of HPB's Customer Experience & Service Excellence, which strives to enhance service delivery and customer satisfaction across HPB's diverse touchpoints, delivering intuitive and personalised experiences that empower our citizens to embrace holistic well‑being. As we transform our customer experience delivery, you will play a key role in helping shape how CX is operationalised, measured, and continuously improved across the organisation.

What you will be working on

As a key member of the Customer Experience & Service Excellence team, you’ll have to be comfortable to put on many hats.

CX Strategy Implementation

You will coordinate the development and implementation of CX initiatives, applying customer exper...

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