Responsibilities

• Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance.
• To achieve assigned non-financial target by emailing and calling the customers.
• Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior.
• Responsible for quality & soundness of assigned Platform/NEOBiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.).
• Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittances.
• No breach of Customer Experience Conduct or Customer Protection Regulation standards.