Service Design & User Research Specialist We are seeking a Service Design & User Research Specialist to lead structured user engagement and uncover critical operational insights across our internal and external stakeholder ecosystem.
Responsibilities User Research & Insights
- Design and conduct comprehensive qualitative research including stakeholder interviews, observational studies, and ethnographic research.
- Transform user input and observational data into actionable insights and thematic recommendations for process re-engineering.
- Frame the user architecture of a new product emerging from the transformation of several existing products.
- Develop detailed user journeys and service blueprints that illuminate current-state experiences and future-state opportunities.
Workshop Facilitation & Stakeholder Engagement
- Plan and facilitate engaging service design workshops with d...