The Senior Travel Operations Specialist is responsible for delivering exceptional end-to-end travel support and operational excellence across multiple customer communication channels. The role serves as a subject matter expert in complex ticketing, amendments, schedule changes, refunds, reissues, and airline policies, ensuring seamless customer experiences while minimising operational and financial risk. As a senior member of the Operations team, the incumbent acts as a trusted advisor to customers, colleagues, and airline partners, leveraging advanced Amadeus expertise, NDC knowledge, and industry best practices to resolve complex travel scenarios efficiently and accurately.