Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents.
Keep Agents’ booking information updated.
Keep updated with all inhouse and 3rd party product (AP), as well as technology updates.
Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
Liaise if rates, accommodation, transit points and activities are not loaded or correctly linked.
Attend all training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.