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Senior Teleoperations Lead

Company

Terry Soot

Location

Eindhoven, North Brabant

Type

Contract Full time

Key Responsibilities

Team Leadership

  • Lead and coordinate teleoperations teams across multiple shifts

  • Manage daily staffing and operational coverage

  • Support onboarding, training, and mentoring of new operators

  • Promote compliance with safety and operational procedures

    • Operations Management

  • Monitor operational KPIs and productivity metrics

  • Ensure delivery against quality and performance targets

  • Coordinate robot deployment schedules and operational readiness

  • Manage incident escalation and resolution processes

    • Stakeholder Coordination

  • Serve as the primary operational contact for internal and external stakeholders

  • Collaborate with engineering, product, and project management teams

  • Prepare operational reports and performance summaries

  • Support customer-facing robo...

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