Participates in the implementation and support of an advanced Voice Infrastructure that includes Cisco Voice (UC IP phones, Analog devices, video endpoints), Cisco PSTN Voice Gateways and IP Faxing technologies.
Collaborates with IT system analysts to integrate both clinical and non-clinical communications with Cisco Voice infrastructure and to quickly troubleshoot and resolve issues that arise.
Participates in the implementation and onboarding of additional clinics to the network.
Analyzes, troubleshoots, and resolves voice and faxing issues, in addition to proactively monitoring monthly telephony billing reports, system capacity and license usage.
Works with Technology Vendors to troubleshoot ongoing telecommunications performance issues and billing disputes.
Provides IT and end user training on voice systems where required.
Assists with planned and emergency maintenance of Cisco Voice I...