Primary Responsibilities:

• The Senior Telecommunication Analyst is responsible for the installation, support, and maintenance of all Avaya telecommunications, and unified communications systems at a high level. The analyst evaluates current systems, and works on complex problems where analysis of situation requires in-depth evaluation of various factors
• The Senior Telecommunication Analyst completes assigned tasks of routine to moderate complexity related to projects and technical requests, and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio
• The Senior Telecommunication Analyst is largely self-directed once assigned work and functions with considerable independence.
• Provides excellent customer service to all levels of employees including customers, peers, and leadership
• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department <...