Overview EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities.

Key Responsibilities

Provide end‑to‑end SAP BASIS support across DEV, QA, and Production environments

Monitor SAP systems for availability, performance, background jobs, spool, and system health

Handle incident, problem, and service request tickets in line with SLAs and support procedures

Support patching, kernel upgrades, and support packs under change management processes

Manage user administration, roles, authorizations, and audit‑related activities

Troubleshoot BASIS issues, perform root cause analysis, and coordinate resolution with relevant teams

Sk...