Principal Technical Support Engineer

Location- Hybrid, Pune

Position Summary-

We’re hiring a Principal Technical Support Engineer to act as a global technical authority on our most complex escalations. You’ll be customer-facing on escalation bridges , bring calm technical leadership under pressure, and drive investigations to root cause across cloud-hosted systems, networking, and integrations.

Responsibilities:

• Important operating model: our Escalation Managers own customer messaging and stakeholder communications. You partner with them by providing the technical truth—diagnosis, architecture, evidence, options, and next-best actions—so what gets communicated is accurate and defensible.
• No Bentley experience required. If you learn fast, re...