Develop expertise in different FactSet offerings and workstation within areas like Fixed Income Analytics, Risk, Returns, etc.
Independently support client queries, e.g. Fixed Income analytics, Returns, Terms and Conditions of Fixed Income instruments, etc.
Become an SME in end-to-end Services operations support for clients, including workflows, data validation and other processes ensuring daily deliverables are met.
Partner with regional and Global Leads, Managers, Director of Operations and stakeholders to effectively manage initiatives.
Drive operational efficiency focusing on consistency between global teams
Regular presentations for regional and global teams, including review of KPIs and key goals for the team.
Efficiently lead projects that adhere to standards and continuous operations improvements.
Act as a point of contact during shifts and being resourceful to support the team and stakeh...