This is a senior technical position within the Systems Services function, responsible for the ongoing management, optimisation, and security of customer ICT environments. The successful candidate will act as a trusted technical advisor for strategic managed services clients, ensuring technology solutions operate effectively, securely, and in alignment with agreed service objectives. The role requires extensive experience across Microsoft Azure, Microsoft 365, virtualisation, infrastructure, data protection, and security technologies, alongside a passion for continuous improvement and emerging technologies including AI, cybersecurity, and data management. Strong communication and stakeholder management skills are essential, as the role involves leading technical service reviews and collaborating closely with customers, internal technical teams, and commercial stakeholders.

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