JOB TITLE: Senior System Engineering - Engineering Operations

JOB LOCATION: 3400 W Plano Pkwy., Plano, Texas 75075

DUTIES: Lead the response to production issues, ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs). Build alerting, monitoring and dashboards that identify problems proactively. Utilize strong analytical, technical and functional skills to diagnose and resolve complex issues within production environments with a focus on immediate impact mitigation, automating recovery processes and routine maintenance tasks to improve system reliability and efficiency.; work with dev teams to implement long-term solutions to prevent recurrence of incidents. Create and maintain documentation for system architecture, configuration, deployment

procedures, and troubleshooting guides. Develop and maintain scripts and automation tools to streamline operations, ...