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We are seeking a skilled and proactive L3 System Administrator to join our support team. This role provides advanced technical support within a secure, air-gapped sovereign cloud environment, bridging the gap between operation or engineering teams. You will be responsible for diagnosing complex issues, maintaining operational stability, and contributing to continuous improvement of support processes in a restricted system infrastructure.

Key Responsibilities

Advanced Incident Troubleshooting & Resolution

• Serve as the escalation point for complex incidents related to the infrastructure system
• Apply deep IT knowledge to perform thorough root cause analysis.
• Collaborate with team for the problem resolution
• Leverage diagnostic tools and scripting (e.g., Bash, Python) to resolve infrastructure, application, issues efficiently and in compliance with SOPs and security p...