Senior Support Engineer | Boston, MA (Hybrid) $90,000 - $100,000 w/ 15% bonus

We are working with a leading international professional services organization to recruit a Senior Support Engineer to join their high-performing IT team.

This is an excellent opportunity for an experienced support professional who thrives on solving complex technical issues, mentoring colleagues, and contributing to continuous improvement in a fast-paced, client-driven environment.

You will act as a senior escalation point within the team, taking ownership of challenging incidents while helping to enhance overall service delivery and user experience.

Key Responsibilities

• Act as an escalation point for complex desktop, endpoint, and infrastructure issues
• Provide hands-on support across Windows, Microsoft 365, and enterprise applications
• Manage user accounts, permissions, and ident...