Scope:

The Planning Operate team supports global enterprise customers running mission-critical Demand and Fulfillment solutions on Blue Yonder SaaS platforms.

Due to increased customer adoption of Planning SaaS solutions and growing complexity of integrated architectures, we are expanding the L3 SME support capability to strengthen escalation ownership, solution stability improvements, and service automation initiatives.

Our current technical environment:

What you’ll do:

Escalation Ownership

So...