Proven experience as a Business Analyst, with a strong focus on Service Cloud platforms and field service operations.
Deep expertise in end-to-end (E2E) service processes, specifically including visit preparation, on-site execution, installed base management, lead generation, report generation, and visit debrief/closure.
Strong understanding of data flows and system integrations, with the ability to map dependencies between Service Representatives and other roles such as Planners, Customer Service Hub agents, and Data Stewards.
Hands-on experience with field service tools and applications, including BFS, ServiceMax Go, OnSite, and IB Collection apps.
Knowledge of integration points between ServiceMax and other enterprise platforms (., mySchneider, CRM, ERP).
Familiarity with AI-driven process design (., ) and its application to field service represen...